1. This website with the URL of Hetwork.in ("Website/Site") is operated by BO6 Ventures Pvt. Ltd. ("We/Our/Us").
2. Hetwork registered travelers are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy ("Policy").
3. Currently, We do deliver the products across India subject to the provisions of this Policy.
4. You are advised to read Our Terms and Conditions along with this Policy at the following link: http://hetwork.in/terms.
5. By using this Mobile Application, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
6. The following currency is used on this Website: INR. Your payment provided may be charged in your local currency at the applicable exchange rates.
7. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.
8. We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.
9. Please read this Policy before the order, so that You understand Your rights as well as what You can expect from Us.

1. "Customer" means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.
2. "Website" - means this website with the URL: Hetwork.in.
3. Users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing Hetwork Services, and accessing the mobile application owned and operated by BO6 Ventures Private Limited ("Hetwork") collectively referred to as, the "Platform" connects with the merchants /users registered on the Platform ("Tied-up/Registered Users"), users not registered on the Platform ("Non-tied up Users") (together hereinafter referred to as "Users") and with users ("Travelers" & “Seeker” ) to avail the Hetwork Services.

1. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window.
2. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.

1. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: WhatsApp.

1. It usually takes one day to process your order once the order is placed with us.
2. Handling time is subjected to traveller picking up the order and delivering it to receiver or you. The same will be discussed between traveller and seeker. Any changes in handling time will be mutually discussed between traveller and seeker

1. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.
2. The delivery time is indicative and can vary due to external factors.

1. Subject to availability, We provide instant local delivery service to certain areas.
2. The local delivery service is usually done within 10 hour(s) from the time of order confirmation.
3. We reserve the right to change the local coverage area without any notice to the users and users are advised to check this Policy for any updates.

1. Currently, We do not deliver to locations outside India.

1. The shipping address cannot be changed once the order has been placed on the Website.
2. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
3. Partial refunds will not be entertained.
4. We endeavour to engage registered users with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of travellers. Any disputes between You and travellers shall be settled between you and the traveller.

1. Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.

1. If the products are lost during transit, we will offer a free reshipment or a refund not more than INR 5,000/- per order.
2. If the order does not make it to its destination and is delayed, the Customers are responsible for contacting the Courier service.

1. You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
2. If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

1. Kindly refer to ‘Refund and Cancellation Policy’

1. You are eligible to return the product only if You return the products in the same condition in which You received them.
2. Pack the product properly and label the product with the order number, return address and Your address.
3. The product shall be returned in its original packaging.
4. We do not accept liability for packages damaged during the return transit. It is the customer's responsibility to pack the product properly to prevent any damage during transit.
5. Our technical support staff or customer support staff, as appropriate, will advise You of which method of delivery to use to return the products. Authorized product returns must be sent to the address communicated by Our authorized personnel.
6. The cost of returning the product shall be borne by the customer.
7. The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
8. On receipt of the returned product, We will test it to identify the fault You have notified Us.
9. A copy of the receipt or invoice shall be attached along with the returned product.
10. You will receive an email or SMS notification at Your email address or mobile number provided to Us.

1. The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: http://hetwork.in/privacy-policy.

1. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
2. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.

1. We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: [email protected]